The learning experience was content heavy and learners struggled to connect with it as the branding and examples used foreigners.

There was no alignment between regulatory requirements, conversational flow and entering relevant information into online systems.

The programme was only run face-to-face with no virtual option.

Alignment of content to meet regulatory, conversational and systems requirements with examples and opportunities to practice pulling all of this together in a safe environment.

Authentic and genuine branding palette to engage learners to connect with the company’s strong emphasis on values and culture.

Ability to be run either face-to-face or virtually.

Engaged leaders and learners who see how the programme weaves into their daily lives.

Increased use of tools as part on ongoing coaching and development.

Ability for programme to be run remotely or face-to-face.

There was a lack on consistency in terms of experience and learning for new front-line employees.

This was amplified by a reduction of face-to-face training and branch visits to coach and guide new employees.

Managers were creating their own onboarding programmes which was taking up a lot of their time and training was haphazard and inconsistent.

Creation of an 8 week induction programme. This diary style workbook helped break learning into manageable bite-sized chunks.

Accountability for learning was evenly spread across the manager, an appointed buddy and the learner.

Learning wasn’t done in isolation - instead learners could apply and reflect on real-life experiences, helping to embed and correct practices from the start.

Engaged leaders and learners who see how the programme weaves into their daily lives.

Increased use of tools as part on ongoing coaching and development.

Tectrax, who design and install amphibious boat systems, had no way of recording service history on each boat and were inundated with calls from clients regarding the basic set up and operation of their new amphibious boats.

Working with their Operations Manager and the Engineer, we developed a short, A5 User Manual. This covered all the basic sequential steps on how to safely operate the boat when entering, exiting and while on the water.

The back of each manual also has a dedicated section for service records.

A user-friendly, practical User Manual with up-to-date servicing records. There has been a significant reduction in basic customer queries.

Servicing records help to protect both Tectrax and the customer from potential warranty voids too.